Data Privacy Policy
Your privacy is important to us at Silent Canvas Point
Information We Collect
When you contact us for corporate flower arrangements or gift services, we collect information you willingly provide. This comprises your name, business name, email address, phone number, delivery addresses, and specific requirements for your floral needs. We also collect payment information when you place orders, though this is processed securely through our payment partners.
For our corporate clients, we may collect additional business information such as company registration details, preferred delivery schedules, and budget requirements. This helps us provide tailored service that meets your business needs.
Our website automatically collects certain technical information when you visit. This includes your IP address, browser type, device information, and how you navigate through our site. We use this data to improve our website performance and understand how clients find our services.
How We Use Your Information
We use your personal information primarily to fulfill flower orders and provide excellent customer service. This includes processing your orders, coordinating deliveries, creating custom arrangements based on your requirements, and communicating about your service needs.
We also use information to improve our services and website experience. This helps us understand which corporate floral services are most valuable to our clients and how we can better serve the business community in United States.
Information Sharing and Disclosure
Silent Canvas Point respects your privacy and does not sell your personal information to third parties. We only share information when necessary to provide our services or when legally required.
We may share necessary information with trusted service partners who help us operate our business. This includes delivery partners, payment processors, and technical service providers. These partners are contractually obligated to protect your information and use it only for the specific services they provide to us.
We may disclose information if required by law, court order, or government request. We may also share information to protect our rights, property, or safety, or the safety of our customers and employees.
Data Security Measures
We treat the protection of your personal data with utmost seriousness and adopt suitable technical and organizational safeguards to guard it. This encompasses secure storage, encrypted transmissions, and restricted access to personal information inside our organization.
Secure Storage
Your personal data is kept in secure systems with access controls and ongoing security monitoring.
Encryption
Sensitive data transfers are encrypted to shield information as it moves between your browser and our platforms.
Limited Access
Only personnel authorized to deliver services have access to customer data.
Although we employ robust security measures, no online transmission method is entirely foolproof. We continuously update our security practices to defend against evolving threats.
Your Privacy Rights
You hold important rights over your personal data. Depending on applicable laws, you may access, correct, delete, or limit how your information is used.
To exercise these rights, reach out using the contact details at the end of this policy. We will reply within a reasonable timeframe as required by law.
Data Retention
We keep personal data only as long as needed to deliver our services and meet legal obligations. Retention durations vary by data type and purpose for which it was collected.
Typical Retention Periods:
- Customer contact and order details: approximately three years after the most recent service interaction
- Payment records: seven years for tax and accounting requirements
- Website analytics data: around twenty-six months for service improvement analysis
- Marketing preferences: Until you unsubscribe or two years of inactivity
Cookies and Website Tracking
We employ cookies and comparable technologies to enhance your online experience and to gain insights into how visitors interact with our site. Cookies enable us to recall your preferences and assess site performance.
You can manage cookie settings via your browser options. Note that turning off certain cookies might impact how the site works. For more detailed information about our cookie practices, please consult our Cookie Policy.
Third-Party Links
Our site may include links to third-party sites or services. This privacy policy covers only Silent Canvas Point and our site. We are not accountable for the privacy practices of external sites.
We recommend reviewing the privacy policies of any third-party sites you access via links on our site.
Policy Updates
We may revise this privacy policy from time to time to reflect changes in our practices, offerings, or legal obligations. When major changes occur, we will refresh the "Last Updated" date shown at the top of this policy.
We invite you to periodically review this policy to stay informed about how we safeguard your privacy.
Contact Us About Privacy
If you have questions about this privacy policy, wish to exercise your privacy rights, or are concerned about how we process your information, please reach out to us.
Contact Us About Privacy
Silent Canvas Point Privacy Team
123 Petal Lane, New York
New York, United States NY 10001
Email: [email protected]
Phone: +1 212-555-0123
For privacy-related inquiries, please put "Privacy Request" in the subject line and give as much detail as possible about your request. We strive to reply to all privacy requests within seven business days.